By Manny Otiko
Media Relations Associate
WunderMarx PR
manny.otiko@wundermarx.com
When I was first getting started in public relations, I learned a valuable lesson from David Klaasen, a former PR officer with Putnam City School District in Oklahoma City. During a seminar, put on by the Oklahoma Schools Public Relations Association (OKSPRA), Klaasen explained how his school dealt with the results of a particularly nasty audit. The audit had revealed that one of the employees had been using a school credit card to purchase pornography. Klaasen said that one of the things he learned was that if you had bad news it was best to get it out in the open quickly and apologize for any wrongdoings. Klaasen said what really hurt the school district was the constant stream of bad news that was reported in the media. A story that could have lasted a few weeks, turned out to be drawn out over several months.
This shocked me at the time, but after about six years in school PR it didn’t. Every year OKSPRA would award the Golden Sheep Award to the PR person with the worse PR horror story. The award was named after a media crisis involving Putnam City students, and an inflatable sheep. (I’ll let you figure out the rest.)
Klaasen’s advice is applicable in several current media crises such as Sen. Larry Craig’s “Bathroomgate,” the scandal involving the Rev. Ted Haggard, former White House confidante and head of the National Association of Evangelicals, and a recent scandal involving the Roberts family, founders of Oral Roberts University, a private Christian college in Tulsa, Okla. Richard Roberts, son of school founder Oral Roberts, has been accused of using students to work on a political campaign and mismanaging school money. Richard’s wife Lindsay has also been accused of cavorting with underage males.
If I were advising these folks here’s what I would tell them:
· Tell the truth at all times. It’s difficult to maintain credibility with the public when they know you have been lying to them for several weeks. Ted Haggard lost a lot of credibility when, after weeks of denials, he admitted that he had paid for drugs and a massage from a male prostitute. By the time he said that no sex had taken place between him and the prostitute most of the public was already thinking, “What else is he lying about?” The Roberts family has denied all of the allegations against them. Evidently if three professors decided to file a lawsuit against, there must be some truth to the allegations. How are they going to look when the press discovers discrepancies in their story?
· Appeal to the public’s sympathy. The American public is generally very forgiving. It’s difficult to be mean to someone who has got down on his knees and confessed his sins. That is one of the tenets of the Christian faith. I believe that if you confess to a sin, admit what you did was wrong and tell people you are working to deal with your problem, most people will give you another chance.
· Deal with the media. Yes, the media can be hostile, but they are not going to go away. I learned very early in my PR career, that if you decide to let the press tell your story without your input, they will run with whatever allegations they have, true or not. If they are going to beat up on you, give your input so at least your part of the story will be true. I have found that the press is often like a hungry dog. If you give it something to gnaw on, it will quit barking.
· Keep it short. Try to resolve the situation as quickly as possibly. I am sure that the Republican Party hates the fact that Sen. Craig has refused to go away quietly and continues to feed the media beast. His continual presence in the media directs more bad press towards them. If Craig had admitted he had a problem and resigned, most people would have forgotten him by now. The American public generally has short memories and the news cycle moves so quickly now negative press has a very short shelf life. How many people remember who Gary Condit was?
· Pray for an even worse scandal! After 9-11 the media stopped talking about the Gary Condit and his missing intern. He eventually faded back into obscurity.
Dealing with a media crisis is an unpleasant experience, but I favor the band-aid approach. You can rip off it off quickly and deal with a short jab of pain, or peel it off slowly and suffer for a lot longer.